Silver Threads
Shipping Policy
Last Updated: March 31, 2025
Overview
Feitura is a marketplace platform connecting buyers with independent sellers. Each seller on Feitura is responsible for their own shipping policies, methods, and timelines. This document outlines general shipping guidelines for our marketplace.
Seller Shipping Responsibilities
Sellers on Feitura are responsible for:
- Setting their own shipping rates and processing times
- Accurately displaying shipping costs before checkout
- Packaging items securely and appropriately
- Shipping items within their stated processing timeframe
- Providing tracking information when available
- Resolving any shipping-related issues directly with buyers
Shipping Methods and Timeframes
Shipping methods, costs, and delivery timeframes vary by seller. Before purchasing, please review the specific shipping information provided on each listing. Sellers typically specify:
- Available shipping regions
- Estimated processing times
- Shipping carriers used
- Estimated delivery timeframes
International Shipping
For international orders, please be aware that:
- Additional customs fees, taxes, or import duties may apply
- These fees are the buyer\'s responsibility and are not included in the purchase price
- International delivery times may be extended due to customs processing
Shipping Issues
If you experience issues with shipping:
- First contact the seller directly through your order messages
- If the issue remains unresolved, contact Feitura support at [email protected]
Our Role
As a marketplace, Feitura:
- Requires sellers to ship items within their stated processing times
- Encourages sellers to provide tracking information
- May mediate disputes if direct communication between buyer and seller is unsuccessful
Contact Information
If you have questions about this policy:
Feitura
566 Chiswick High Road
London, W4 5YA
Email: [email protected]
This policy is subject to change. Buyers and sellers are encouraged to review the policy periodically for updates.
Refund Policy
Last Updated: March 31, 2025
Overview
Feitura is a marketplace platform connecting buyers with independent sellers. This refund policy outlines the general guidelines for returns and refunds on our platform. Please note that individual sellers may have specific refund policies that apply to their products.
Seller Refund Responsibilities
Each seller on Feitura determines their own refund policy, which should be clearly stated in their shop policies or product listings. Sellers are responsible for:
- Establishing and communicating their return and refund terms
- Processing eligible refunds in a timely manner
- Resolving refund-related issues directly with buyers
General Refund Guidelines
While specific policies vary by seller, we encourage sellers to consider refunds under the following circumstances:
- Items arrive damaged or defective
- Items significantly differ from their description
- Items never arrive to the buyer
Requesting a Refund
If you wish to request a refund:
- Contact the seller directly through your order messages within 14 days of receiving your item
- Clearly explain the reason for your refund request
- Include photos if relevant (for damaged or misrepresented items)
- Wait for the seller to respond with next steps
Resolution Process
If you and the seller cannot reach an agreement:
- Allow the seller 48 hours to respond to your initial request
- If unresolved, contact Feitura support at [email protected]
- Provide your order number and details of the situation
- Our team will review the case and mediate a fair resolution
Our Role
As a marketplace, Feitura:
- Expects sellers to honor their stated refund policies
- Requires sellers to respond to refund requests promptly
- May mediate disputes if direct communication is unsuccessful
- Reserves the right to issue platform-level refunds in exceptional circumstances
Digital Products
Please note that special considerations may apply to digital products, and refunds for these items are typically only available if the file is corrupted or unable to be accessed.
Contact Information
If you have questions about this policy:
Feitura
566 Chiswick High Road
London, W4 5YA
Email: [email protected]
This policy is subject to change. Buyers and sellers are encouraged to review the policy periodically for updates.
Cancellation / Return / Exchange Policy
Last Updated: March 31, 2025
Overview
This policy outlines the guidelines for order cancellations, returns, and exchanges on the Feitura marketplace platform. While individual sellers may have specific policies, these general guidelines apply to all transactions on Feitura.
Return Policy
Return Eligibility
- Customers have 30 days from the date of delivery to initiate a return
- Items must be returned in their original condition
- Items must be unused, unworn, and include all original packaging and tags
- Custom-made or personalized items may not be eligible for return unless defective
Return Process
- Contact the seller directly through your order messages
- Clearly state your reason for the return
- Include photos if relevant (for damaged items)
- Wait for seller approval and return instructions
- Package the item securely with all original components
- Ship the item using a trackable shipping method
- Share tracking information with the seller
Return Shipping Costs
- Return shipping costs are typically the buyer\'s responsibility unless:
- The item received was incorrect
- The item arrived damaged or defective
- The item was significantly misrepresented in the listing
Exchange Policy
- Exchanges follow the same 30-day timeframe as returns
- Contact the seller directly to request an exchange
- The availability of exchanges depends on the seller\'s inventory
- If a direct exchange isn\'t possible, you may need to return the item for a refund and place a new order
Order Cancellation
Pre-Shipment Cancellations
- You may request to cancel an order before it has been shipped
- Contact the seller immediately through order messages
- Cancellation approval is at the seller\'s discretion
- Once approved, a full refund will be processed
Post-Shipment Cancellations
- Orders that have already been shipped cannot be cancelled
- You may refuse delivery or follow the return process once received
Refund Processing
- Refunds for approved returns are typically processed within 10 business days of the seller receiving the returned item
- Refund methods match the original payment method when possible
- Refunds include the purchase price of the item; shipping costs may not be refundable
Exceptions
- Digital products are generally not eligible for returns or exchanges
- Perishable goods cannot be returned
- Items marked as \"final sale\" are not eligible for return
- Intimate items and personal care products cannot be returned for health and hygiene reasons
Contact Information
If you have questions about this policy:
Feitura
566 Chiswick High Road
London, W4 5YA
Email: [email protected]
This policy is subject to change. Buyers and sellers are encouraged to review the policy periodically for updates.