WooCommerce checkout errors: check before repeating a payment
Separate order state, transaction and email. Collect useful evidence without risking duplicate customer charges.
MAINTENANCE · WORDPRESS · SUPPORT
Your website.Back on track.
A form that never arrives. An update that went wrong. A website that has slowed down. Tell us what is happening and we will work out the next step with you.
Get help with my website Explore the guides firstA simple starting point
€10 / hour
AN EXAMPLE ESTIMATE
3 h × €10 = €30
3 hours estimated by you. We confirm the work and price after reviewing the request.
VAT exempt. No payment with this request.
This is a request for an assessment, not a contract. We agree the work, timeline and price with you before starting.
Small fixes. A working website.
Support for existing websites, built with WordPress, WooCommerce or other technologies. First we understand the problem, then we propose the work.
Maintenance and small changes
Content, pages and small details still waiting to be fixed.
Forms and email
Find out why enquiries are not reaching you.
Slow website
Investigate loading and address the bottlenecks.
WordPress and plugin updates
Update with a backup and checks in place.
Compromised website
Assess warnings, access and HTTPS issues.
WooCommerce checkout and payments
Investigate cart and payment errors.
A clear next step.
- 01
Tell us what happened
Share the website, what stopped working and what matters most.
- 02
We assess it together
We review the need, access and budget. If they do not align, we prioritise.
- 03
We start with your agreement
We agree the scope, timing and a limit on hours. Extra work needs fresh approval.
WORDPRESS & WEB
A little help before asking for help.
Practical guides to understand the problem and know when to get support.
WordPress “not secure” warning: certificates, HTTPS and mixed content
Security warnings have different causes. Identify the warning before changing certificates, URLs or redirects.
WordPress backups: what to keep and how to prepare a restore
A backup only helps if it can recover what you need. Assess coverage, dates and the risk of losing recent changes.
Update WordPress, plugins and themes with a recovery plan
Prepare a backup, test important features and define how to roll back before updating a live website.
WordPress images not showing: separate the possible causes
Old links, missing files, thumbnails or browser blocking: a sequence of checks for images that stopped appearing.
WordPress website down or error 500: where to start
Distinguish a website fault from hosting or domain trouble and collect useful evidence before changing configuration.
WordPress form not sending email: find where it fails
A success message does not prove an email arrived. Separate submission, sending and delivery to investigate missing enquiries.
WordPress critical error: what to check before changing the site
Website stopped loading after a change? Learn what evidence to collect, how recovery can help and when to ask for support.
Hacked website: containment, recovery and next steps
Unexpected pages, redirects or security warnings? Learn what evidence to preserve and how to organise recovery without promising zero risk.
Slow website: measure speed and choose what to fix
Use PageSpeed Insights without treating a score as lost sales. Investigate images, server response and the functions customers actually use.
Website not on Google: indexing or ranking?
Distinguish unindexed pages from pages missing for your target searches. Use Search Console to guide the investigation.
Website maintenance costs: what should be included?
Compare one-off work and recurring maintenance. See how Feitura estimates at €10/hour and what to agree before accepting a quote.
Before you send a request
Do I need to know how many hours it takes?
No. Choose “I cannot estimate”. We assess the request and suggest an estimate before any paid work.
What if my budget is lower?
Tell us what you can spend and what matters most. We will assess what is feasible within that amount. A proposed budget is not automatically accepted.
Does the price include hosting and licences?
The hourly rate is for our work. Hosting, domains, paid plugins and third-party services are separate and subject to your approval.
Can you fix anything immediately?
Timing depends on diagnosis, access, third parties and our availability. We cannot promise immediate resolution or data recovery before assessing the case.
Do I need to send passwords?
Do not send passwords in this form or in screenshots. If access is needed, we will arrange a secure method with limited permissions afterwards.